ACCEPTABLE USE POLICY

Effective Date: January 1,  |  Last Updated: January 1,

1. Purpose

This Acceptable Use Policy (AUP) governs the use of Cowboy MSP's managed services, networks, systems, and infrastructure by clients and authorized users. Violations may result in suspension or termination of services.

2. Permitted Use

Our services may be used for lawful business purposes consistent with your Managed Services Agreement. Users are expected to use resources responsibly and in a manner that does not interfere with other clients or the integrity of our infrastructure.

3. Prohibited Activities

The following activities are strictly prohibited:

• Unauthorized access to systems, networks, or data
• Distribution of malware, ransomware, or other malicious software
• Sending unsolicited bulk email (spam)
• Hosting or distributing illegal content
• Network attacks including DDoS, port scanning, or exploitation attempts
• Violation of any applicable laws, including intellectual property laws
• Storing or transmitting content that infringes third-party rights
• Use of services to facilitate harassment, threats, or abuse

4. Security Responsibilities

Clients are responsible for maintaining the security of their user credentials, promptly reporting suspected security incidents, and ensuring their employees comply with this AUP. Cowboy MSP will assist with incident response per your service agreement.

5. Monitoring

Cowboy MSP may monitor network traffic and system activity to ensure compliance with this AUP, maintain service quality, and protect the security of all clients. Monitoring is conducted in accordance with our Privacy Policy and applicable law.

6. Enforcement

Violations may result in: immediate suspension of affected services, termination of the Managed Services Agreement, and reporting to appropriate law enforcement authorities.

7. Reporting Violations

To report suspected AUP violations, contact us at [email protected] or call our security hotline at (209) 497-5758.

8. Updates

This AUP may be updated periodically. Clients will be notified of material changes via email or through the client portal.